Virtual Assistance - Customer Service

Many years ago (more than I’d like to admit), I began my career as a Customer Service Representative at a major Philadelphia utility company. If I had to describe the training I received in preparation for my position, one word comes to mind - stellar. The curriculum was instructed by a group of dedicated professionals whose expectations were very clear - to deliver a team of capable individuals to assist our customers in a courteous respectful manner. Our knowledge of the various aspects of the business was facilitated by rotating assignments within the department. This process not only contributed to our expertise, it also enhanced our internal customer relationships. I acquired a passion to incorporate those valuable skills going forward in my career and ultimately within my own business.

This focus heightened my awareness to the quality of service that I have received as the customer. Over the years I have had many less than acceptable encounters with representatives from various companies. This behavior really struck a chord. Why would any organization allow someone to represent them on the frontline without the proper training to handle customer inquiries? How many times have you heard a message before speaking to a live representative that your “call may be monitored for training purposes”? - Only to end up in a conversation with an uninterested, sometimes confrontational person. Inexcusable!

Customers are the lifeblood of all business. In today’s economy businesses need to pay particular attention to how they communicate with their customers if they wish to survive. Consumers are savvier with the advent of technology and restricted budgets dictate due diligence. Choices abound as new entrepreneurs enter the marketplace daily. Your reputation for quality work can easily be diluted with shoddy Customer Service.

Simple techniques practiced on the telephone or in the reception area will certainly leave an indelible impression with your clients. Careful consideration of those you employ to represent you is also a key ingredient. Be as choosey as your customers when filling this role. Leave a positive impact on the brand known as YOU.

Please visit my website http://www.judysvirtualofficesolutions.com/CustomerService.html to learn about the variety of services I can offer to improve this essential part of your business.

Virtual Assistance - AUTOMATION

Technology has provided us with the tools to capture information at the touch of a button. Most businesses have automated their processes improving efficiency at many levels. Still, there are those who resist, regardless of the negative impact to their bottom-line. And some in the middle have invested in various applications that sit idle as they continue manually processing their data. Improved success rates in all of these cases are affected by a common denominator - TIME. Whether you consider yourself technologically literate or computer -challenged, support is within reach.

Which category describes your business? How can a Virtual Assistant help you?

THE “HAVES” - You have it all (or do you?). All the bells and whistles to process everything it takes to make your business run smoothly! But, you are understaffed so the data isn’t getting into the system. How are you receiving your data and how is it processed? Are you providing forms/applications online that need to be printed first and then completed manually? AUTOMATE the process! Have those documents converted to interactive PDF forms for your users to submit electronically. You’ll not only save paper (nice contribution to ecology!) you virtually eliminate legibility issues and a manual data-entry process. Eliminate postage and save TIME - for both you and your clients.

THE “WANNA BE’S” - You’ve invested in a sensible computer and software packages, but you don’t have a clue where to start or the time to figure it out, so manual is better for now. Good thing you have that huge paper-weight to keep all of those documents in a neat pile. Get AUTOMATED! It is not necessary to purchase industry related software to streamline your data. Besides you leave yourself open to the limitations of the manufacturer and support issues that arise if you do not upgrade to new releases. The Keep It Simple S..... principle applies. A basic database can provide you with the functionality needed to improve efficiency.

THE “HAVE NOTS” - You’ve done it this way for years and it works! Unless you’re an Undertaker there is a good chance that the economy has impacted not only your rate of growth but the ability to maintain the workload you’ve been accustomed to. Communication and forecasting can be very tedious in a manual environment. Outsourcing to a service that will capture and maintain your data can provide an edge in developing your business strategies.

A Virtual Assistant can facilitate the timely completion of projects necessary to keep you competitive and ultimately increase your success. Consider this option going forward. Partnering with a V.A. is not an expense, it’s an investment.

Virtual Assistance - Your Time Management Solution

• What time does your day end?


• Do you retire each night satisfied that tomorrow begins with a fresh slate?


• Or is more time spent agonizing about what didn’t get done… one step forward, two steps back?

I just need a break!

Sound familiar?

Let me introduce myself. My name is Judy; I am a Virtual Assistant. My mission is to step in and complete the mundane albeit necessary projects that contribute to your ultimate success. You’ve chosen your career, your passion, but the chores that go along with it are keeping you from what you really want to do. Even the most organized professional has a wish-list that seems out of reach because of time constraints. And many small businesses just can’t afford to staff themselves with the resources needed to maintain their back office operations. As your Virtual Assistant I can provide you with the tools necessary to forge ahead, while preserving the integrity of what you’ve worked so hard to accomplish. Whether on an as-needed basis or ongoing, I will step in when you need to step out. All without the headaches and expense that come along with typical employment; payroll, benefits, workers comp, etc., carried out remotely from my own fully equipped office. The services I have to offer are too numerous to list here now, so please visit my website: http://www.judysvirtualofficesolutions.com/.

In the meantime, please check back as I will be posting blogs periodically focusing on specific services that just might be what you are looking for. My success depends soley on your satisfaction! Let's grow together!